Training
If the answer is yes and telephone conversations in English are part of your job then Telephone in English– How to Become a Top Performer will be of interest to you.
On the telephone the most important difficulty is that you cannot see the person you are talking to, you cannot see the facial expressions and other elements of nonverbal communication that give us additional information about the words being spoken, some researchers claim that 90% of face to face communication is nonverbal.
This lack of visual communication often makes people, who in other situations communicate successfully, nervous and uncomfortable, leading to ineffective communication resulting in negative consequences for the company.
Proper phone technique can:
A typical Workshop includes
Telephone in English –How to Become a Top Performer
Do you find it difficult to speak on the phone in English?If the answer is yes and telephone conversations in English are part of your job then Telephone in English– How to Become a Top Performer will be of interest to you.
On the telephone the most important difficulty is that you cannot see the person you are talking to, you cannot see the facial expressions and other elements of nonverbal communication that give us additional information about the words being spoken, some researchers claim that 90% of face to face communication is nonverbal.
This lack of visual communication often makes people, who in other situations communicate successfully, nervous and uncomfortable, leading to ineffective communication resulting in negative consequences for the company.
Proper phone technique can:
- Make a decisive first impression
- Effectively maintain business relationships
- Lead to an order
- Business opportunities
A typical Workshop includes
- Voice- Make it easier for the other person to understand you
- Understanding the other speaker - Even native speakers ask each other to repeat and confirm information from time to time
- Telephone protocol / manners – How to use telephone protocol to create and enhance business relationships.
- Handout- Talking on the phone also requires its own special set of words and phrases
- Make speaking on the telephone part of your business success.
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