People Solutions_training

Employee Satisfaction & Opinion Surveys

Listening to the voice of the Employees may sometimes be the solution to various business problems. Employee Opinion or Satisfaction surveys aim to capture the employees’ opinion, concerns and ideas in specific business areas and detect the employee’s level of satisfaction.

Organisations that introduced these surveys have genuinely admitted that, since they opened this specific communication channel with their people, they have achieved significant improvements in the areas of:

  • HR Strategy and overall business performance
  • Employee commitment and retention
  • Motivation
  • Productivity
  • Employee morale
  • Communication

It is our belief that every voice counts regardless of background, position or seniority. Thus our methodology in implementing such surveys is designed in a way to accommodate all company sizes across all industry sections. We conduct employee satisfaction and opinion surveys using paper, web, face to face meetings or focus groups. The delivery method will be defined in accordance with individual organisational needs and requirements. In many cases our clients decide to follow a combined approach utilizing more than one method of delivery.

Our specialized team can fine-tune the survey content with the delivery method to ensure that our clients receive an objective understanding of their employees across various spectrums including:

  • Leadership
  • Management
  • Supervision
  • Reward and Compensation
  • Communication
  • Benefits
  • Career Development
  • Training
  • Work life balance
  • Equality and Fairness
  • Quality
Confidentiality

All documentation, comments and questionnaires remain anonymous, to ensure maximum confidentiality. For the same reason the final deliverable does not include any questionnaires (paper or web based) or records kept during individual meetings or focus groups. Equally, any parts of data analysis arising from a relatively small sample that might jeopardize the level of confidentiality are not included in the final report.

The Deliverable

Following the completion of the survey and data analysis the client will receive:

  • Data analysis and result breakdown by survey groups
  • Comparative analysis between survey groups (e.g. office locations, departments, demographics)
  • Key areas requiring attention
  • Recommended follow-up action plan
  • Raw data results in electronic form for further analysis (in accordance with the confidentiality provisions)