Performance Management for Success: Align.Monitor.Support

Duration: 2 days

Performance Management should no longer be a meaningless, formal evaluation process that results in people becoming demotivated or discouraged from working towards desired goals. Performance Management is all about leading, inspiring and guiding through ongoing People Development and growth.

Managers at all levels need to learn how to align their people to the company’s vision and strategy, clarify expectations, set clear directions and S.M.A.R.T goals, as well as to provide ongoing support and feedback to facilitate success.

In this two-day hands-on workshop, participants will have the opportunity to learn how to manage effectively and improve their team’s performance, get them aligned with the company’s vision and strategy, set the right goals and support their people through this journey of success.

Who It’s For

All managers and supervisors who are responsible to lead and manage a team in an effective manner in order to reach their full performance potential.

Learning Objectives

By the end of the workshop, the participants will be able to:

  • Align Performance Management with the Company’s Strategic Goals and Objectives
  • Be visionary Leaders by inspiring their team though a shared vision
  • Realize and comprehend the role and responsibilities when managing performance
  • Set S.M.A.R.T goals and a monitoring mechanism through Performance Indicators (PIs & KPIs) to facilitate execution and monitoring
  • Understand Competency Frameworks and behavioral indicators
  • Understand the importance and role of the company’s core values
  • Build a Growth Mindset Culture
  • Manage Feedback Meetings effectively
  • Deliver successful On-the-Job training and apply basic coaching skills for results

Our Methodology

The training method is a hands-on interactive workshop. The philosophy is to ‘Learn by doing’, using Experiential and Active Learning Techniques. Participants will learn the techniques and work on practical examples, with Job Aids and Templates. Finally, they will apply the new knowledge and skills in practice as a process, working on examples of their own company’s strategy, goals, KPIs and action plans.

Job Aids:

  • Job Aid 1: Understanding Types of Goals
  • Job Aid 2: Preventive or Reactive Goals
  • Job Aid 3: Goals Breakdown and PIs Template (Excel Sheet)
  • Job Aid 4: Goals Validation Checklist
  • Job Aid 5: Performance Indicators Validation Checklist
  • Job Aid 6: Holistic Feedback Process

Day 1

Introduction to Performance Management principles

  • The evolution of Performance Management and Market Insights
  • The Performance Management Process and its transformation
  • The role and responsibilities of a manager who also act as performance manager
  • Achieving Strategy alignment: Defining and Communicating Vision, Mission, Values and Strategy to inspire action and achieve engagement
  • Communicating the Vision, Strategy, Goals and KPIs and inspire action

Goal Setting Process and Tools

  • Using the goal setting process to align with Company’s Strategy (Vision, Mission, Values, Strategic Goals)
  • Goal Setting Process (Workshop + Job Aids)
    • Alignment: Linking Strategy to Departmental Objectives / KPIs
    • Alignment: Interdepartmental / team alignment
    • Setting S.M.A.R.T. Objectives
    • Developing the Performance Indicators Matrix (PIs & KPIs)

Developing Action Plans

  • Breaking down goals to actions (company, departmental and individual level)
  • Resource Leveling
  • Checking Dependencies

Using Competencies and Core Values Effectively

  • The importance of Competencies to the Goals Achievement
  • What are Competencies and competency frameworks?
  • Competency Framework, Foundational and Differentiating Competencies
  • How to identify competencies
  • How to measure competencies
  • How to link competencies with training and development
  • The importance and role of the company’s core values

Day 2

Monitoring performance using Goals/ KPIs and Competencies

  •  The Role of the Performance indicators
  •  The corrective actions
  • Using Performance Management Meetings and  Feedback Check-ins to improve performance

The Art and Science of Asking, Accepting and Offering Positive & Constructive Feedback

  • Self-Awareness Through Johari Window
  • Emotional Awareness
  • The value of Self Awareness at all levels of hierarchy: Asking for & Receiving Feedback
  • Offering Recognition and Motivating Others
  • Making the Difficult Discussions: How to offer Constructive Feedback in failures or challenges

Improving Performance through on-going development and coaching initiatives

  • On the Job Training (OJT) principles & Techniques for managers
    • On the Job Training 4 step process
    • Tools and Techniques
  • The Power of one-on-one Coaching Conversations
    • The role and skills of a Manager as a Coach
    • Egan’s 3 stage Skilled Helper Coaching Model in practice